Refund policy

30-Day Money-Back Guarantee

We stand behind every Nappe product. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund — no questions asked.

How to request a refund

Email help@sleepnappe.com with your order number. Once approved, refunds are issued to your original payment method within 5-10 business days.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and we'll arrange a replacement or refund at no extra cost.

Who to contact

Nappe is operated by FW Digital Business LLC, 412 W 7th St STE 1065, Clovis, NM 88101, United States. For any refund request, reach us at help@sleepnappe.com.