Política de reembolso

30-Day Money-Back Guarantee

We stand behind every Nappe product. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund.

Free Returns

Returns are free: if your item isn't right, contact us within 30 days of delivery and we'll cover the return at no cost to you.

How to request a refund

Email help@sleepnappe.com with your order number. Once approved, refunds are issued to your original payment method within 5-10 business days.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and we'll arrange a replacement or refund at no extra cost.

Who to contact

This website is operated by Nappe. For any refund request, reach us at help@sleepnappe.com. Please do not send any item back before contacting us: the correct return address is provided by email once your return is approved.